Warranty (issued 12-2006 – revised 1-2013)
Pumps and injectors
We warranty our products to be free from defects in material and workmanship for 12 months from date of delivery. We will replace any product to be defective in material or workmanship that fails during normal and reasonable usage. All failed and related parts will be retained by us. Any parts added at this time that were not replaced during the original repair will be charged for. This warranty does not cover improper installation, operator negligence, misuse, neglect, poor maintenance, accidents, shipping damages**, troubleshooting or diagnostic time, removal and installation fees, mileage, towing, hauling, service call charges, loss of profit, cargo damage, or any other consequential or indirect claims. Warranty will be voided if tamper seals have been broken, hydraulic heads are seized*, or foreign materials are found inside the pump. In the event you have an improper diagnosis of a pump failure and the item is returned for warranty work and there is nothing wrong with the pump there will be a service fee for going through the pump again.
All warranty work must be preformed at our facility. We will not compensate for transportation charges to our facility. Pumps that are shipped UPS, USPS or Fed Ex will be returned to you standard ground shipping at no charge.
You must furnish the original repair/purchase invoice number when applying for warranty work.
*Hydraulic head seizure is created from 2 basic reasons, improper alignment or contaminated fuel. Improper alignment can be caused from improper installation, pump not tightened equally on all mounting bolts, trying to turn pump while engine is running, one or more bad injectors, worn or loose drive gears,
** If the pump has been damaged in shipping you must make a note of the package condition when you received it, to the delivery company at the time of receipt. All pumps leaving our facility carry insurance. If this should occur we ask that you contact us immediately and also take a picture of the package and send it to us @ dandcdiesel@hotmail.com
Return Goods and Terms of Sale
Terms of Sale
Web-site/E Bay
We accept returns only products that are in NEW condition within 30 days of the delivery date; minus original shipping and handling fees, return shipping charges, and a 15% restocking fee will be also be applied. You must contact us prior to sending back items, for a Return Goods Authorization (RGA) code/number.
All exchange and return merchandise must be in original packaging and condition, including all packaging materials, accessories, inserts, and manuals. You will be charged for any replacements of damaged, altered, missing, contents or cartons. We reserve the right to refuse any returns that are deemed questionable. If you are unsure, please contact us for assistance.
In case any item is damaged when it arrives to you, you must report it to us within 48 hours of receiving your item. We will assist in any way we can to report a claim on your behalf or help you with your claim.
Make sure you insure your item and provide tracking information when you ship it back to us. We are not responsible if your package is lost in transit.
Please allow approximately 3 business days for your return to be processed once it has arrived at our facility.
Electrical Parts
If any electrical part has been installed or is out of the original packaging there will be no return, if it is beleived to be a faulty item, you may return it for our inspection. If it has been a part failure it will return to the supplier's warranty, when we receive credit we will issue a credit then to you.
Injector Pumps and Injectors
Our pumps and injectors will carry a 12 month limited warranty from time of completion. Please see our Warranty Policy (revised 1-2013 above) for details
Injection Pumps: Warranty will cover fault in parts we installed or workmanship; all warranty work must be preformed at our facility. We will not cover transportation cost to and from our facility, installation or removal cost, down time, or rental expenses. Items not installed at original repair that are determined to be required will be the responsibility of the owner.
The warranty will be voided if the pump has seized, or contains water, gasoline, or any substance other than Diesel Fuel.